Store Policies

WARRANTY


In the unlikely event of a defect, Evolve Longboards USA LLC warrants to the original user that our Evolve electric skateboard shall be free from all defects in material and workmanship for SIX MONTHS from the date of purchase. This warranty does not apply to any electric skateboard that has been subject to abuse, misuse, negligence, or accident (ie riding in wet conditions, dropping the board etc). Defects caused by tampering or unauthorized alterations or repairs are not covered by this warranty. We may elect to replace the entire unit at no extra cost to you, with the same model or similar model rather than repair it. Parts required for warranty will be shipped to customers worldwide at no cost to the customer. Warranty return shipping is the responsibility of the customer.

7 DAY 100% MONEY BACK GUARANTEE!

We are so certain you’ll love your Evolve electric skateboard, that we offer a 7-Day Money Back Guarantee!  If for some reason you are not satisfied, just return your Evolve electric skateboard within 7 days of receiving it and we’ll refund 100% of your purchase price (less shipping costs). Just contact us for a return authorization number before shipping your board back. Only Evolve electric skateboards that have been used on smooth, clean surfaces and are still in as-new condition can be returned. If the board differs at all to the board that was sent, shows any signs of misuse or is returned without an authorization number it will be returned to the owner at the owner’s expense.

RETURNS

Products may be returned to us for a refund within 6 months if there is a manufacturer defect only by prior arrangement and subject to the goods being labelled by the purchaser with a return authorization number allocated by Evolve Skateboards.

Please contact us at (616) 915-3678 or email us at info@evolveskateboardsusa.com to receive a return authorization (RA) number. This RA number is mandatory and should be clearly marked on the package. RA numbers are valid for a period of 30 days only. After 30 days, the RA number will automatically delete from our system. Shipping charges are not refundable. All exchanges must be shipped via Fed Ex Ground to the address we will provide you with your return authorization.

Products returned without an RA from our store will be returned to the owner at the owner's expense. Under no circumstances is user-damaged product returnable. (i.e. product that has been through water or pressure cracked decks that have been overloaded)

PACKAGING A RETURN

When returning merchandise, all items should include all factory packaging and accessories in its original carton intact. All merchandise must be shipped via DHL with freight prepaid by the customer with the RA number displayed on the outside of the shipping box. For your protection, we recommend you insure your shipment. Please return ONLY those products AUTHORIZED for return.

ONLINE SALES AGREEMENT, RELEASE OF LIABILITY & PARENT INFORMATION SALE OF ANY EQUIPMENT ON THIS WEB SITE IS EXPRESSLY CONDITIONED ON THE FOLLOWING AGREEMENT. YOU, OR YOUR PARENT/LEGAL GUARDIAN (IF YOU ARE A MINOR), MUST READ THIS AGREEMENT PRIOR TO PLACING AN ORDER WITH EVOLVE LONGBOARDS USA LLC.

The best safety equipment and the most experienced athlete cannot completely eliminate the risks certain sporting and outdoor activities pose. Certain sporting and outdoor activities are inherently dangerous. By purchasing and using the equipment sold by Evolve Longboards USA LLC the purchaser understands and voluntarily undertakes the risks involved with sporting and outdoor activities, including but are not limited to: electric skateboarding and skateboarding. Such risks and dangers include, but are not limited to: sprains, broken bones, bruises, cuts, temporary or permanent paralysis and even death. Other risks include: unforeseen weather conditions, hazardous and unknown terrain, geographical conditions, failure to properly maintain equipment, failure to obey traffic instructions or local laws and engaging in sporting and outdoor activities while physically exhausted or disabled. This electric skateboard is a high performance machine and should not used or operated in any way by children under the age of 14 years old. YOU MUST WEAR APPROPRIATE SAFETY EQUIPMENT (ESPECIALLY A HELMET) WHENEVER RIDING AN ELECTRIC SKATEBOARD.

It is important to use merchandise sold by Evolve Longboards USA LLC in accordance with the manufacturer's design and recommendations to minimize these risks. However, accidents and unforeseen hazards do exist and the purchaser and users of the merchandise sold by Evolve Longboards USA LLC agree as follows:

  1. I, the purchaser or user of the merchandise, agree to release Evolve Longboards USA LLC, its owners, agents and employees, from any and all liability for damage, injury, paralysis and death to myself, any other person, or property, resulting from the use or misuse of the merchandise sold by Evolve Longboards USA LLC.
  2. I, the parent of a minor child, agree to release Evolve Longboards USA LLC its owners, agents and employees, from any and all liability for damage, injury, paralysis and death to my child, any other person, or property, resulting from the use or misuse of the merchandise sold by Evolve Longboards USA LLC.
  3. It is agreed that any and all liability of Evolve Longboards USA LLC its owners, agents and employees shall be limited to the purchase price of the merchandise.
  4. It is agreed that any legal action brought against Evolve Longboards USA LLC for any reason will be brought in the state of Michigan.

I have read and understand the terms of this agreement. I understand that my purchase and use of the merchandise sold by Evolve Longboards USA ads manifests my agreement to the terms of this Agreement. I understand that this Agreement releases Evolve Skateboards from any and all claims of liability brought by myself, my minor children, and any other third party who uses the merchandise purchased from Evolve Longboards USA.

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this website.

COPYRIGHT

The Evolve Skateboard is a unique design that is protected by design registration and patent pending. The entire content included in this site, including but not limited to text, graphics or product is copyrighted as a collective work under the Australian and other copyright laws, and is the property of Evolve Skateboards. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Evolve Skateboards or purchasing Evolve Longboards USA LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Evolve Skateboards. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

TYPOGRAPHICAL ERRORS

In the event that an Evolve Longboards USA LLC product is mistakenly listed at an incorrect price, Evolve Longboards LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Evolve Skateboards reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Evolve Longboards USA shall issue a credit to your credit card account in the amount of the incorrect price.

PRODUCT AND PRICING INFORMATION

Although Evolve Longboards USA LLC has made every effort to display the products and their colors as accurately as possible, the displayed colors of the products will depend upon the monitor of the user and Evolve Longboards LLC cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Products displayed may be out-of-stock or discontinued, and prices are subject to change. Purchases may be subject to applicable taxes (duties, VAT etc) in the purchaser’s shipping destination. These are to be paid by the purchaser and are not included in the shipping cost applied at Evolve Skateboards’ online checkout.

GOVERNING LAW

The contract of sale shall be construed in accordance with the law of the United States of America and the State of Michigan.

PRIVACY POLICY

This privacy policy sets out how Evolve Longboards USA LLC uses and protects any information that you give Evolve Skateboards when you use this website.

Evolve Longboards USA LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Evolve Longboards USA LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 19, 2012

WHAT WE COLLECT

We may collect the following information:

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

QUESTIONS OR CONCERNS


If you have any question or concerns in regard to our privacy policy please contact us at info@evolveskateboards.usa

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